For sewage problems, call the city and ask for the appropriate department. They should send someone out fairly quickly. If they cannot get there fast enough for you, then consider calling a local plumbing company. Either way you will need to talk to a water damage restoration company at some point when this kind of problem happens.
While Waiting for Technicians
While you are waiting for them to arrive, examine the toilets, sinks and waste pipes and clear any obstructions to see that the problem is not due to an internal plumbing issue. Be patient; City staff will react as soon as possible. Ensure somebody is the home of let the individual in when he arrives.
Water contaminated with raw sewage backup might contain bacteria and viruses which can impact wellness. You can get sick by consuming infected food or water, or by putting dirty fingers into your mouth. Wash your hands often in this type of predicament.
If Natural Gas is Involved
Whenever floodwater is threatening gas-fired equipment like a basement furnace, hot water tank or stove, call a plumber you know or ask someone if they can recommend a good company. A Vancouver furnace service specialist will be sent off to switch off the gas service to any affected areas.
It is NOT safe to enter your basement if the water level has reached any plug, electrical outlet, extension cord or wall heating system.
If the water has not yet reached a plug or wall heater and your distribution panel and major switch are still above water, you might be able to shut off the power yourself. Since dry wood is not a good electrical conductor, stand on a wooden stool or chair, and then shut off the primary switch using a dry wooden stick such as a broom handle.
If this is not possible, or if the water has reached the panel or a switch, do not touch anything. Call an electrical contractor or a certified plumber with electrical knowledge. Only a trained individual can shut down the power at an outdoors meter, hydro pole or transformer.
Dealing With Electrical
Prior to turning the power back on after the water subsides, call an electrical service provider to inspect your setup and verify that there is no risk of electrocution or fire if the power is recovered.
If the primary switch was flooded or if the service was cut off at the meter or the pole, your city Hydro will reconnect the power after it has been examined and approved.
The Danger of Ignoring Simple Maintenance Jobs
When something as serious as a basement flood in Vancouver occurs, it may not get noticed right away. No matter when you discover something as bad as this your best course of action is to call a 24 hour emergency plumbing company.
There are a number of good companies in every American city. Take a moment and get a feel for the company by reading through a few pages to see if they have taken the time to offer helpful information. If you feel comfortable then call them right away.